Terms & Conditions


 


Terms & Conditions

General

Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.


Delivery area

Deliveries are only made in EU. Other countries on request.


Delivery period

Delivery is usually made within one to two business days. We have all paintings in stock. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the consignee.


Prices

All prices are in EUR and are inclusive of VAT at the prevailing rate.


Terms of payment

The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, JCB), Paypal, cash in advance, bank transfer, direct debit. PayPal or cash on delivery.


Guarantee

Our products are covered by a guarantee that is valid for 2 years from date of invoice. There is no guarantee obligation if a fault or damage was caused by handling, maintenance or care that was contrary to our instructions. The purchaser should consult the relevant instructions and recommendations with the product.


Complaints

Complaints about defects or about incomplete or incorrect deliveries must be notified in writing, within 10 days from date of invoice.


Right to return goods

We want our customers to be satisfied with their eloleo products. However, we cannot accept returned goods without prior agreement. Goods returned for exchange or refund will only be accepted in unused, perfect condition and in the original packaging. Such goods must be returned within 14 days, at senders cost.

Once eloleo has authorised your return please send returned goods with original invoice to the following address:

FRIDA Ventures GmbH
Frau Sharon Rösner
Schriftsetzerweg 21a

12355 Berlin

Tel.: +49 (0) 30 555 76 46 26
Fax: +49 (0) 30 555 76 46 29
Email: info@fridaventures.de


Proprietary rights

Goods will remain the property of FRIDA Ventures GmbH, Berlin until payment has been made in full.


Compensation

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The color of the products displayed in the online shop may deviate from the actual product color.


Data protection

It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

 

24hrs delivery beginn

Fast and safe delivery!

Order Hotline +49 (0)30 555 76 46 26

We take your order easily by phone.

  

Panel Tool

Reset